Unauthorized resales are not supported by manufacturer’s warranty. If you purchase a Pineworx product from an unauthorized dealer; the 10-year warranty (if ordinarily offered) does not apply and the product will not be eligible for product support from Pineworx.
10-YEAR LIMITED WARRANTY
Pineworx warrants to you, the original purchaser (“Consumer”), that our Product (“Product”) will under normal use, operate substantially in accordance with the accompanying documentation, for a period of ten (10) years from date of original purchase. Consumer’s sole and exclusive remedy, and Pineworx’s sole and exclusive responsibility under this warranty will be, at Pineworx’s option, to replace the defective Product during the ten (10) year limited warranty period so that it performs substantially in accordance with the accompanying documentation on the date of the initial purchase. Any replacement may be, at the option of Pineworx a new or remanufactured Product. Any benefits to the Consumer given by this warranty are in addition to other rights and remedies that the Consumer may be entitled to under law.
The forgoing warranty is limited to Product and is not applicable to: (i) consumables; (ii) normal wear and tear; (iii) defects or damage caused by misuse, accident, neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair or improper storage (iv) used not in accordance with the documentation; and (v) damage caused by or to the equipment with which the Product is used.
To obtain warranty service for any Product that is subject to the foregoing warranty, all the following conditions must be met:
- A Return Merchandise Authorization (RMA) must be requested from our customer service team within ten (10) years of your purchase date. To request an RMA, go to pineworx.com.au/contact-us/
- The serial number of your Product must be verified by Pineworx for date of purchase.
- All accessories originally included with your Product must be included with your return.
- The Product must be shipped with a Pineworx 1-Year Limited Warranty RMA shipping label.
- Only one (1) Product per RMA request. Only one (1) Product per RMA shipping package. If more than one (1) Product is included with the RMA request or shipping package then only one (1) Product may be replaced.
Consumer shall bear the cost of shipping the Product to Pineworx and assume all risk of loss or damage to the Product while in transit to Pineworx.
Pineworx may offer the Consumer a replacement Product upon receipt and verification of returned product.
Pineworx shall bear the cost of shipping a replacement Product to the Consumer.
WARRANTY AND REMEDY TERMS & CONDITIONS:
If you return Product to Pineworx (a) without an RMA request or (b) without all parts included in the original package or (c) without the Pineworx RMA shipping label or (d) with multiple products in one return package; Pineworx retains the right to either refuse delivery of such return or refuse replacement.
Shipping and handling charges are not refundable unless Pineworx determines that: (1) the charges requested are legitimate and reasonable; and (2) the Product is inoperable and/or fails to operate substantially in accordance with the accompanying documentation through no fault of the original purchaser or through no fault of a third person, including the limitations and/or disqualifying actions expressed in the Pineworx 10-Year Limited Warranty.
The limited warranty and remedy extends only to Consumer and is not assignable or transferable to any subsequent purchaser or user.
IN SOME JURISDICTIONS THE LIMITED WARRANTY AND REMEDY SET FORTH ABOVE IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES AND WHERE PERMITTED, PINEWORX HEREBY DISCLAIMS ALL OTHER WARRANTIES AND REMEDIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, NON-INFRINGEMENT, QUALITY AND TITLE. .
To the extent Pineworx may not, as a matter of applicable law, disclaim certain implied warranties and remedies, the duration of any such implied warranty and remedy shall be limited to the shorter of the ten (10) year limited warranty period or the minimum time period permitted under such law. Some jurisdictions do not allow limitations on the duration of implied warranties and remedies, so the above limitation may not apply to you. This limited warranty and remedy gives you specific legal rights, and you may also have other rights that vary according to jurisdiction.
WHERE PERMITTED BY LAW, PINEWORX IS NOT LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUES, LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED EQUIPMENT, COST OF ANY REPLACEMENT GOODS OR SUBSTITUTE EQUIPMENT, LOSS OF USE DURING THE PERIOD THAT THE PRODUCT IS BEING REPAIRED, CLAIMS OF ANY THIRD PARTIES, OR ANY OTHER DAMAGES ARISING FROM PINEWORX’S BREACH OF THIS LIMITED WARRANTY OR THE USE OF THE PRODUCT, REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL OR EQUITABLE THEORY, EVEN IF PINEWORX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL PINEWORX’S TOTAL CUMULATIVE LIABILITY EXCEED THE PRICE PAID BY CONSUMER FOR THE PRODUCT.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Additionally, for Consumers who purchased this Product in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you have any questions concerning this statement of limited warranty please email Pineworx at: firstname.lastname@example.org.